Founder & Director – Client Experience and Delivery
Susan is the driving force behind ClearAsset’s client-facing delivery and customer experience model. With years of experience coordinating thousands of settlements for one of Australia’s leading developers, she knows exactly what it takes to guide buyers through settlement — and the difference experienced guidance makes.
Susan leads our on-the-ground operations — coordinating inspections, managing timelines, preparing key handovers, and ensuring every buyer touchpoint reflects professionalism and care. She’s widely respected by developers for her reliability and operational skill — and loved by buyers for her calm, kind, and clear communication at what is often an emotionally charged time.
What sets Susan apart is her ability to make even the most complex settlement process feel smooth and well managed— for both project teams and buyers. Her deep operational knowledge, combined with a gift for building genuine connection, forms the backbone of ClearAsset’s delivery model.
