Buyer Support | Terms and Conditions
ClearAsset Property Solutions
ABN: 63 686 362 998
Last updated: June 2026
These Terms and Conditions govern your use of the ClearAsset Property Solutions website (clearasset.com.au) and your engagement of our services. By using this website or engaging our services, you agree to be bound by these terms.
Please read them carefully. If you have any questions, contact us before proceeding.
These terms are governed by the laws of Queensland, Australia and, where applicable, the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
ClearAsset Property Solutions provides buyer representation services for off-the-plan property purchases. Our services are limited to:
Pre-settlement inspection attendance on behalf of clients who are unable to attend in person
Documentation of the property’s condition at the time of inspection, including video walkthroughs and written notes
Coordination of independent building inspectors (Complete Inspection Package)
Practical settlement support including defect follow-up, key collection, and property manager liaison (Buyer Concierge Package)
Our services are available primarily across South East Queensland. Availability in other regions is subject to confirmation at the time of enquiry.
ClearAsset is not a licensed building inspector, solicitor, conveyancer, financial adviser, or buyer’s agent. Our services do not include and should not be relied upon as:
Settlement coordination provided under the Buyer Concierge Package is limited to practical logistics. All legal aspects of your settlement must be managed by your appointed solicitor or conveyancer.
ClearAsset attends pre-settlement inspections in the capacity of a proxy buyer — observing and documenting what a reasonably informed buyer would notice during a standard walk-through inspection. Our role is not to identify latent, concealed, or specialist defects. Issues requiring specialist expertise in building, structural integrity, waterproofing, electrical, or plumbing systems fall within the scope of an independent building inspector, not ClearAsset. Where an independent building inspector is engaged as part of your package, their report is the relevant professional assessment of such matters.
We strongly recommend that all clients obtain independent legal, financial, and building advice appropriate to their individual circumstances before and during the settlement process.
4.1 Service Agreement
All services are subject to a signed Service Agreement. No services will commence until a Service Agreement has been executed and full payment received.
4.2 Fees
Our current package fees are set out on our Services page at clearasset.com.au. Fees for independent building inspectors engaged as part of the Complete Inspection or Buyer Concierge packages are charged separately and are payable directly to the inspector or as outlined in your Service Agreement.
4.3 Payment
Payment is required in full prior to commencement of services. We accept payment by electronic funds transfer. Payment details will be provided in your invoice.
4.4 Cancellation and Refunds
Cancellation by the client more than 48 hours before the scheduled inspection: full refund, less a $75 administration fee.
Cancellation by the client within 48 hours of the scheduled inspection: 50% of the fee is retained to cover preparation and expenses incurred.
Cancellation on the day of inspection or after ClearAsset has attended: no refund applies.
If the inspection is cancelled or rescheduled by the developer or their representative: ClearAsset will reschedule at no additional cost, or provide a full refund at the client’s election.
If ClearAsset is unable to attend a scheduled inspection due to unforeseen circumstances, we will offer you a full refund or reschedule the inspection at no additional cost, at your election.
Refund requests must be made in writing to info@clearasset.com.au
5.1 To the maximum extent permitted by law, ClearAsset’s total liability to you arising from or in connection with the provision of services is limited to the total fees paid by you for those services.
5.2 ClearAsset excludes all liability for indirect, consequential, economic, incidental, or special loss or damage, including but not limited to loss of profit, loss of opportunity, loss of use, or any loss arising from decisions made in reliance on our reports, documentation, or communications.
5.3 Nothing in these terms limits or excludes any guarantee, warranty, or right that cannot be excluded under the Australian Consumer Law, including consumer guarantees that services will be provided with due care and skill. Where such guarantees apply and cannot be excluded, our liability is limited, to the extent permitted by law, to the re-supply of the services or the cost of having the services supplied again.
5.4 ClearAsset’s role is to document the visible condition of the property at the time of inspection. We do not guarantee that our attendance will identify every item of concern, nor that matters documented or raised will be rectified prior to settlement. If you require a specialist defect assessment, you should engage a licensed building inspector independently.
5.5 Standard of Observation and Scope of Documentation
ClearAsset attends pre-settlement inspections in the capacity of a proxy buyer. Our standard of observation is that of a reasonably informed buyer conducting a standard walk-through. We document what is visible, apparent, and obvious to a non-specialist observer, and we check items that you have specifically briefed ClearAsset to look for during your pre-inspection consultation. Items not raised during the briefing consultation are outside the defined scope of our attendance.
We do not apply, and are not held to, the standard of a qualified building inspector, engineer, or specialist tradesperson. We do not assess structural integrity, waterproofing, electrical systems, plumbing, or any matter that would require specialist qualifications or tools to identify. This is the function of an independent building inspector.
ClearAsset’s obligation is to document what is visible and apparent to a non-specialist observer during a standard walk-through. ClearAsset is not responsible for items not captured in the Documentation where those items:
ClearAsset is not responsible for items that were captured in the Documentation but were not raised with the developer or the client’s legal representatives before settlement.
By engaging our services, you confirm that:
ClearAsset has professional experience working with property developers. Where we identify a prior or current commercial relationship with the developer of your property, we will disclose this to you before commencing services. You will be offered the choice to proceed on a fully disclosed basis or to be referred to an alternative service provider.
ClearAsset is committed to acting solely in your interests when engaged to represent you as a buyer.
8.1 Video walkthroughs, photographs, and written inspection notes (collectively, Documentation) produced by ClearAsset during the provision of services are created for your personal use in connection with your property purchase.
8.2 Documentation is stored securely by ClearAsset and will be deleted 12 months after your settlement date, unless you request earlier deletion.
8.3 ClearAsset will comply with any reasonable restriction on recording or photography imposed by the developer or their representatives at the time of inspection. In the event that recording is restricted, we will document the inspection by written notes and communicate this to you promptly.
8.4 You must not share, publish, or distribute Documentation in any way that could be defamatory, misleading, or otherwise unlawful.
8.5 Documentation is provided to assist you in reviewing the condition of your property prior to settlement. It is your responsibility to review all video walkthroughs, photographs, and written notes carefully and within 5 business days of receipt. If you have questions about anything documented, contact us and we will assist where we are able to do so. ClearAsset is not responsible for items contained within the Documentation that are not actioned by the client or their legal representatives before settlement.
ClearAsset collects and holds personal information in accordance with our Privacy Policy, available at clearasset.com.au/privacy-policy. By engaging our services, you consent to the collection and use of your personal information as described in that policy.
We may share your information with third parties (such as independent building inspectors, developers, builders or property managers) where necessary to deliver your services. We will not share your information for any other purpose without your consent.
All content on the ClearAsset website, including text, images, logos, and service descriptions, is the property of ClearAsset Property Solutions and is protected by Australian copyright law. You may not reproduce, distribute, or use any content from this website without our prior written consent.
Documentation produced during the provision of services remains the intellectual property of ClearAsset until delivered to you, at which point you receive a licence to use it for any lawful purpose in connection with your property purchase, including settlement management, any claims or correspondence during the defect liability period.
Where ClearAsset refers you to or coordinates engagement with third party service providers — including independent building inspectors, property managers, or solicitors — we do so as a convenience to you. ClearAsset is not responsible for the conduct, advice, or quality of services provided by any third party, and any engagement with a third party is a matter between you and that party directly.
11.1 Building Inspector Coordination
Where ClearAsset coordinates the engagement of an independent building inspector as part of your package, we engage inspectors who represent themselves as holding relevant qualifications for their role. However, ClearAsset does not warrant or guarantee the accuracy, completeness, or quality of any inspection report produced by a third-party inspector. Clients are entitled to, and are encouraged to, conduct their own due diligence in selecting, reviewing the credentials of, and evaluating the work of any building inspector.
11.2 Inspector Non-Attendance
In the event that a building inspector is unable to attend a scheduled inspection, ClearAsset will make reasonable efforts to reschedule the inspection and to coordinate access through the developer or builder. However, re-entry to the property is subject to the developer’s or builder’s approval and is outside ClearAsset’s control. ClearAsset accepts no liability for an inspector’s failure to attend, cancellation, or delay, or for any inability to reschedule where the developer or builder does not permit re-entry.
This website is provided for general information purposes. While we take care to ensure content is accurate and current, we make no warranty as to its completeness or accuracy. We are not liable for any loss arising from your reliance on information published on this website.
This website may contain links to external websites. We do not endorse or take responsibility for the content of linked sites.
We may update these Terms and Conditions from time to time. Updated terms will be posted on this page with a revised date. Your continued use of our website or services after any update constitutes your acceptance of the revised terms.
If you have a concern about our services, please contact us in the first instance so we have the opportunity to resolve it.
ClearAsset Property Solutions
Email: info@clearasset.com.au
Phone: 0493 042 173
Brisbane, QLD, Australia
We aim to respond to all complaints within five business days.
These Terms and Conditions were last reviewed June 2026.
